Terms & Conditions

Are you ready to take on the challenge of this fun and intriguing quest?

Upon completion of your booking you will receive a confirmation email (If you do not receive this please check your junk/ spam file.)

 

IMPORTANT INFORMATION

 

We operate a live booking system

It works the same way as buying a ticket to the theatre or a concert, which means we cannot accept any cancellations, refunds or reschedules.

If Escape Quest must cancel your game for any reason, we will contact you by telephone on the number supplied to rearrange your booking.  Escape Quest owned by Whittakers are responsible only for the cost of your booking with us.  We will, of course, contact you in advance with any foreseeable cancelations, although in the case of emergencies or things beyond our control (such as power failure) we will contact you as soon as possible.

 

Teams sizes

Bookings are available for teams of 3-7. Due to the complexity of the games we do not recommend or take bookings for teams of 2, as this can make the challenge too difficult & ultimately affect your enjoyment of our games.

 

Our games are designed for adults

We do welcome younger players 12+ (14+ for Mr Chuckles funhouse) as part of a team. EACH player under the age of 18 must be accompanied by one adult 18+.  For example 3 players aged 14 would need 3 players age 18+ to accompany them.

 

Please arrive 15 minutes before your booked start time

If you arrive late we will have to reduce the playing time of your game, and if you arrive more than 10 minutes after your start, we will unfortunately have to cancel your game and no refund or reschedule will be offered. It’s important to allow plenty of extra time for traffic and also parking when you arrive.

 

No alcohol

We operate a strict no alcohol policy on the premises and request that you also don’t drink before the game. Your game host will NOT let anyone under the influence of alcohol take part in the game. If we suspect any member of the team to be under the influence of alcohol or drugs we reserve the right to cancel your game and no refund will be given.

 

Mobile phones and cameras are strictly prohibited within the game areas

They must not be taken out at any point during the game.  If we see you break this rule your game will be stopped immediately and no refund given.

 

Game briefing

Every player must take part in the pre-game briefing.

 

All bookings must be made in advance

We take bookings online up to 4 hours before the game if space is available. You can also call us to book on 01625 437437.

Payments may be shown on your statement as 'Whittakers'

Privacy Policy

Whittakers/Escape Quest are committed to maintaining the trust and confidence of visitors to our website. We want you to know that any information provided to us will never be used for anything other than providing you with the details of your booking, which are sent to our chosen secure and trusted booking system -Bookeo, your payment details are securely processed via our payment provider - PayPal. Whittakers/Escape Quest will only use the details you have provided during the booking process to contact you about the booking you have made with us. We will never pass these details on to anyone else.
 
You will be offered the opportunity at the time of booking to allow us to contact you by email to keep you up to date with any news or offers we think you might like to hear about.
 
You are entitled to view, amend, or delete any personal information that we hold. Email your request to us at info@escapequest.co.uk or call us on 01625 437437.
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Certificate of Excellence 2018