Frequently Asked Questions - Escape Quest
Everything you need to know for your experience with us.
About Escape Quest
Escape Quest is an unique storyline driven activity for teams of 3 to 8 players based on the popular game genre of room escape with an element of hidden object games too. The aim of the game is to work with your team mates to solve riddles, puzzles and clues while also looking for certain objects to find a way out of the game area within the 60 minute time limit. During this time you will be constantly monitored by the game controller via CCTV, who will feed you clues which could help your progress.
Players can expect their total experience (including the briefing & debriefing) to last approximately 80 - 90 minutes.
Escape Quest's games are enjoyed by a wide range of people. If you enjoy solving puzzles and work well under the pressure of a time limit, then this is the game for you. Teams can be made up of family members or friends to take part in this fun but challenging experience, or even work colleagues as a team building exercise. Working well with your team-mates is the key to a successful escape.
Here at Escape Quest we are firm believers in quality over quantity. With that in mind, we only run one game at a time. We want your game to be as enjoyable and engrossing as possible. We strive to open new rooms as often as possible, by doing this we ensure that our players can return time and time again to enjoy a new unique game that is just as enthralling and demanding as it was on previous visits.
Escape Quest's challenging puzzles, riddles and clues are designed for adults, but we welcome players of any age over 12 years old. Under 18's must be accompanied by at least one adult aged 18+ per child, with a minimum of 2 adults per game. We do not under any circumstances allow young children or babies into the games, even when in a carrier or pram.
There are no upper age limits to our experience, as there is no physical aspects to the challenges within the game (no heavy lifting or climbing). If you are pregnant please give us a call so we can brief you on exactly what to expect, that way you can make your own mind up as to the suitability of the game.
Obviously, we are aware that the severity of claustrophobia varies from person to person. We can assure you that the majority of our game rooms are of a comfortable size even with the largest sized team playing. The entrance door and/ or an emergency exit remain unlocked throughout the experience, meaning you can leave the game at any time.
Our Mr Chuckles Funhouse game, however, is designed to be played in dark enclosed spaces, so we wouldn't recommend this game for players who suffer with claustrophobia.
The games are monitored constantly throughout your time in the room, so if needed you only have to signal for help and one of our staff will assist you.
To add to the atmosphere of our games we do use various effects & materials that may effect allergies. If you do suffer with any, please call us on 01625 437437 to check with us.
We will do everything we can to assist guests with disabilities. We recommend you get in touch with us via our contact us page or by calling 01625 437437 before booking to discuss your requirements.
There are aspects of some of our games that we need to make you aware of such as space within some rooms, floor coverings, physical, sight and noise based puzzles. This varies from game to game.
We are located on the 1st & 2nd floor of an old mill and do have stairs at the front of the building, but we can assist you with access to the 1st floor if required.
Alcohol is prohibited on our premises, if our staff suspect you to be under the influence of alcohol or drugs upon your arrival you will be refused entry and your game may be cancelled. (No refund will be given.)
Escape Quest games are only available by pre-booking online or calling our order line on 01625 437437, if a game time is available you can book any time from 4 hours in advance up to three months before the date you require.
You can secure your experience very easily, just go to our booking page. There you can choose between our games, the date & time required and the size of team you would like to book for. Here you can also use any discount codes you may have.
Full payment is required at the time of booking to secure your slot (Booking times will be held for 10 minutes)
£20 per player.
Alternatively you may book over the phone by calling us on: 01625 437437
Games must be paid for in full at the time of booking. Payment is accepted via Paypal, though you do not need a Paypal account to process your payment.
Payment using the code found on our gift vouchers may also be used on our online booking system.
Part payment can also be made using various discount/ voucher codes that will be made available from time to time through promotional offers.
Our games are designed to be a fully immersive experience, therefore we only run one game at a time. This allows us to give you & your team a very personal experience with our complete attention during your exclusive booking slot. If you require more than one team, please call us on 01625 437437 to arrange back to back games with a shorter waiting time in between.
Our games are designed for 3-8 players. Due to the complexity of the games we do not recommend or take bookings for teams of 2, as this can make the challenge too difficult & ultimately affect your enjoyment of our games.
Once you have booked you may add additional players up to the maximum team size of eight players. Just give us a call on 01625 437437 to let us know, you can either pay for the extra players when you arrive for your booking or pay in advance over the phone.
We ask for players to arrive no later than their game start time. Late arrivals may not be able to join the rest of their team in the game. Access to the building will be available from 15 minutes before your game start time. Whilst there is a game in progress there will be no access to the building.
Unfortunately, we DO NOT have facilities for non-players to wait during games.
If you are running late, please call us on 01625 437437 to let us know as soon as possible. We will do what we can to allow your game to go ahead, although you may not get to enjoy the full experience due to bookings after yours. However, if you arrive more than 15 minutes after your booked time, then we will unfortunately have to cancel your game and no refund will be issued.How to find us
Unit 5 Brook Street Mill
Tel: 01625 437437 (During opening hours only, if a game is in progress please leave a message)
Free on street parking on Brook Street.
Both the train station (Sunderland Street) and the bus station (top of Pickford Street) are approximately a five minute walk away.
(For a full interactive map, please see our Contact us page)
If you have any other questions that aren't covered here please feel free to contact us, we are here to help make your experience as enjoyable as possible.